Customer Success Team

The Account Management Operations (AMO) department acts as a vital link between customers and the company, focusing on strengthening customer relationships and ensuring a seamless and satisfying customer experience. By engaging in proactive communication and offering personalized service, the department swiftly addresses customer needs and provides tailored solutions, thereby fostering customer loyalty. In addition to overseeing contracts, orders, and projects on a daily basis to guarantee efficient and accurate service delivery, the AMO department also gathers customer feedback, transforming it into valuable insights for product improvement and business development. It prioritizes customer interests through effective risk management and cross-functional collaboration, all while driving customer success and business growth. Through a comprehensive range of services and support, the AMO department creates value for our customers, resulting in win-win situations.

The Solution Business Partner (BP) department focuses on gaining a deep understanding of customers' business needs and challenges in order to provide customized solutions that help them achieve their goals. This department is responsible for translating customer business issues into specific technical implementation plans and ensuring that these solutions are effectively implemented.

The Solution BP department is built upon the foundations laid by the AMO department and works closely with customers to ensure that the services and products offered meet their specific needs. By doing so, the department enhances customers' operational efficiency and market competitiveness. Additionally, the Solution BP team coordinates internal resources, including sales, product development, and customer support teams. They monitor project progress, manage risks, and offer ongoing optimization recommendations, ensuring that customers remain competitive in a rapidly changing marketplace by continuously adapting and improving their services.