Help CYPHEN realise integrated CRM to ERP management

1.Global operation, multiple molecular companies, multiple related transactions, need a set of globalised management platform;

2.CRM process personalisation: sales forecast, internal and external inquiry and other complete process requirements;

3.Multi-mode order delivery and after-sales service full process management requirements.

1.Based on the NetSuite CRM module functions, we have customised the sales forecasting, pre-actual comparison report, internal and external inquiry and quotation process, which opens up the whole CRM-to-order process from business opportunity > team follow-up -> internal inquiry -> external inquiry -> external quotation -> sales contract;

2. Full traceability of sales forecast and change: sales forecast at the beginning of the year -> sales forecast associated with business opportunities -> sales forecast associated with quotations -> sales forecast associated with contracts -> analysis of sales forecast implementation and actual achievement of comparative reports, as well as quarterly forecast change adjustment;

3.Complete control of multiple sales order (contract) execution processes: sales order (group inventory) -> intra-group allocation -> shipping -> invoicing -> collection process, or sales order (no group inventory) -> intra-group requisitioning -> external procurement -> intra-group allocation -> shipping -> invoicing -> collection process;

4.For the technical support work of the whole life cycle management: business opportunities / contracts -> create customer cases -> record customer-related feedback -> deal with after-sales related issues -> analysis of the causes -> knowledge base -> assist product improvement and use of the localisation of the scene.

Hitpoint's NetSuite-based system helps CYPHEN realise group management of its mainland China, Hong Kong and US subsidiaries, automated related transactions (cross-company purchases and transfers), and automated consolidation of business financial statements.