Helping Blueair to realise product sales and complete after-sales service management in China
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Air Purifier
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Swedish Brands
Blueair
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Electrostatic Adsorption + Physical Filtration
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Remove Bacteria, Viruses
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Quiet and Energy Efficient
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Customer Profile
Founded in 1996 in Stockholm, Sweden, Blueair specialises in the design, development and production of high efficiency air filtration systems and has quickly earned a reputation for technological innovation, high quality and high performance, establishing its image and position as a premium brand in the international market.
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Informatics Challenges
1.Invoicing, sales and inventory and financial management of Chinese subsidiaries;
2.Customer relationship management and after-sales partner management in China;
3.China after-sales service management: after-sales service master data, after-sales Case, after-sales work order, after-sales settlement.
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Solutions
1.Using NetSuite platform to completely open up the complete process of CRM to ERP for Chinese subsidiaries;
2.Use NetSuite CRM module to completely record the C-end customer master file, as well as purchase records, maintenance records and service invoicing records;
3.Sorting out the after-sales service management process:
(1) After-sales service master data: parts master file, host and parts Mapping relationship maintenance;
(2) Product warranty records;
(3) After-sales service network and after-sales maintenance partner management
(4) After-sales service type and workflow configuration;
(5) After-sales work order management and allocation, completion records;
(6) Parts inventory management and requisition process;
(7) After-sales expense management: in-warranty and out-of-warranty expense calculation rules configuration;
(8) After-sales service invoicing and collection;
(9) After-sales service evaluation.
