Helping Aftership land best practices for cross-border e-commerce related SaaS services
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Cross-border e-commerce tailgate logistics tracking
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Email Marketing
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E-commerce after-sales service
AfterShip
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Prepaid SaaS services
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Postpaid actual usage services
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8 subsidiaries worldwide
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Team 400+
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Reach 14,000+ business customers
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Customer Profile
AfterShip is a B2B SaaS company serving the international e-commerce circuit, with teams and operations in North America, Europe, Asia and other parts of the world. The company's e-commerce SaaS product matrix covers all aspects of pre-sales and post-sales such as merchant logistics tracking, email marketing, return and exchange services, etc., which are used by international brand customers including eBay, Etsy, Wish, IKEA, Aesop, TOMS , Gymshark, etc. The company's flagship product, AfterShip (#1 Shipment AfterShip (#1 Shipment Tracking) has become the world's leading courier tracking solution, connecting more than 980 logistics providers around the world, and helping merchants and consumers track more than 1 billion parcels every year.
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Informatics Challenges
1. Separation of business and finance: the business centre and back-office financial systems are not connected, and finance is still using manual bookkeeping and invoicing, leading to inefficiency;
2.SaaS service management due to financial system limitations, the temporary use of the cash system, the urgent need to convert to the accrual system;
3.Multi-product lines, multiple sales models of integration management dilemma;
4.The accelerating trend of internationalisation, the lack of international financial software, domestic financial software is difficult to meet the global fiscal compliance and personalised management requirements.
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Solutions
Industry and finance integrated master data & business middle office with NetSuite through & multi-product line multi-sales model integrated management
1.Business and financial integration master data: multi-product line SaaS service master data, multiple revenue recognition models, service packages; customer master file and customer account (Orgs) management; cost centre and profit centre;
2.Prepaid framework contracts and usage limits, postpaid rate pricing;
3.Seamless integration of business middleware: synchronisation of product and customer information, customer prepaid over-usage, postpaid actual usage information;
4.CRM to ERP to financial accounting of the complete closed-loop process;
5.Automated revenue recognition of prepaid SaaS contracts, management of deferred revenue, and automatic month-end invoicing of excess usage;
6.Postpaid contract customers the actual end-of-month usage of each account synchronisation, summary of automatic invoicing;
7.Automatic calculation of multi-mode sales commission;
8.Financial automation: payable management, fixed assets, expense amortisation and direct connection between banks and enterprises;
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Customer Benefits
1.Depth application of NetSuite SaaS best practices: application of key SAAS metrics such as ARR, MRR, LTV, CAC, TCV, ACV, etc., and automated revenue recognition on accrual basis.
2.Hitpoint's deep accumulation and practical experience in the SaaS field provides Aftership with professional SaaS cloud services from pre-sales consulting, programme design, project landing to long-term expansive operation and maintenance.
