Hitpoint Cloud: The Winning Strategy for Shokz Technology's Global Journey

How does your business's staff record, track, and process information? Is it the case that accountants use one system for accounts receivable and payable, while sales staff use another to enter customer orders? Are you still using time-consuming manual processes to receive and fulfill orders? Is the solution that warehouse staff use to track shipments and receipts completely different from other departments?

Isolated front-end and back-end systems can lead to process chaos or even collapse, affecting the normal operation of the business. For example, without accurate sales data, inventory management may be affected; if up-to-date accounting information is not readily available, a range of tasks from marketing budgets to payroll management may be impacted.

ERP software can integrate these systems, providing support for all business functions through a single database. Based on a single source of information that can provide accurate, real-time data, ERP solutions can eliminate information bottlenecks, helping employees make faster and smarter decisions, and devote more time to high-value tasks such as accelerating business growth.

If someone asks you what your business's average sales profit margin is, how long does it take for you to provide an answer? If someone wants to know other key performance indicators such as daily order volume and the latest cumulative sales, how long would it take you? For these types of questions, if your business uses isolated systems and spreadsheets that require continuous manual updates and coordination, the time may not be short.

Today, business development is faster than ever, and employees throughout the company need instant access to key data. In this regard, ERP solutions not only provide managers with a comprehensive view of business operations at any time but also provide employees with the information they need in a timely manner, helping them work more efficiently. For example, with an ERP system, sales representatives can view all historical transactions of a customer, thereby taking proactive measures to increase repurchase rates and fully capture additional sales and cross-selling opportunities.

A clear sign that many businesses need ERP software comes from the accounting department. If your employees are still using paper invoices and sales orders, and spending several hours a week manually entering them into accounting and sales systems, it's time to reflect on how much time you're wasting on tasks that ERP software can complete instantly.

Similarly, for financial reporting, do you often spend a lot of time switching between multiple systems and countless spreadsheets to consolidate or verify financial information? If so, ERP solutions can greatly improve this situation. ERP solutions can store all financial data in a unified database, sparing accountants from spending hours cross-pasting information, re-entering numbers, or manually checking data. This can greatly improve the efficiency of accountants and help them submit key reports on time and accurately.

One of the many serious challenges businesses face as they grow is inventory management. In business operations, it is crucial to deliver the right amount of products to the right place at the right time.

Maintaining separate sales, inventory, and customer data can lead to serious problems across the entire business. For example, if a popular product sells out, you could lose a lot of orders while waiting for the next batch to arrive; if a customer calls to inquire about their order, and staff cannot track the order, do not know whether it has been shipped or even if there is inventory left, the company's reputation (including reliability and service level) is bound to be affected.

With an ERP system, the situation is completely different: employees in every department can access consistent and timely information. This means that sales representatives facing customers can instantly answer questions about order and shipping status, payment status, and services, without having to put the customer on hold to seek help from other departments; if necessary, customers can even log into their accounts to check order status information themselves. Of course, warehouse managers can also keep real-time track of inventory and reorder in a timely manner.

If your business has deployed multiple systems, IT management can become tricky: system customization, integration, and maintenance (including patching and upgrading) are not only complex and costly but also time-consuming and resource-intensive.

If your patchwork system also includes traditional on-premise business software, the cost of system upgrades may far exceed their value: upgrades not only consume a lot of time and money but may also nullify the customization work of IT staff. In light of this, two-thirds of medium-sized companies are still using outdated versions of business software.