Oracle NetSuite helps Opentrons transform and improve enterprise business processes and accelerate business expansion!

——Sunny, Supply Chain Director and General Manager Assistant of Opentrons

Since its founding in 2014, Opentrons has remained at the forefront of life science laboratory automation. This is a global life sciences group headquartered in New York, USA. It has four core business divisions: Robotics, PRL Diagnostic Laboratory, NEO Cell Engineering and AI Artificial Intelligence. Opentrons has been cultivating pipetting workstation products for many years and is the global leader in laboratory automation innovation. Its products have been sold to more than 80 countries around the world and play a key role in more than 6,000 scientific research laboratories.

Opentrons Bioengineering (Shenzhen) Co., Ltd. is a wholly-owned subsidiary of Opentrons in China. It belongs to the Robotics Division and is responsible for the R&D, manufacturing, sales and service of Opentrons laboratory automation products, hardware modules and experimental equipment consumables. The main products include automated pipetting machine workstations, automation solutions for major biological research and common laboratory consumables, etc.

01. Increased accuracy requirements for internal business data: The company’s business volume is growing rapidly, and the accuracy of operational data needs to be guaranteed and further upgraded (for example, it is necessary to ensure the transparency of company department data, fast connection of operational data information, unified calculation caliber, and long-term retention of information, etc. ), this demand is difficult to solve through the original management method, and urgently needs to be upgraded.

Opentrons regards high-quality professional services as the core values of the enterprise. Opentrons has accumulated rich experience and countless successful cases in the in-depth research and development of liquid pipetting workstation products and customer service. Stanford University, Massachusetts Institute of Technology and other international institutions of higher learning, as well as well-known domestic institutions such as Peking University and the Institute of Physics of the Chinese Academy of Sciences are loyal customers of Opentrons. In the field of biological scientific research, from the perspective of scientific researchers, we continue to introduce more efficient, more applicable, and more friendly products, providing reliable and efficient support for scientific researchers around the world, and contributing to the advancement of life sciences. 

With the improvement of people's living standards, people pay more and more attention to medical health, so they increase the investment in medical health. The normal work of medical institutions and biological institutions is based on certain medical devices, thus, the development of the medical device industry has entered the fast lane. However, at present, medical device companies still have problems such as license management, financial data confusion, product data management, and difficult product traceability. Strengthening the informatization construction of enterprise management is an important guarantee to seize the opportunities of the times and take advantage of the wind of the times.

The spirit of innovation is one of the cultural foundations of Opentrons. In order to promote enterprises to accelerate R&D and innovation, Opentrons is also good at using technology to drive optimization and upgrading in terms of enterprise management. In order to prevent problems before they happen, the company used information software to manage the financial business of the enterprise early on, so as to avoid the formation of irregular business processes. However, with the vigorous development of the business, the original software is unable to meet the current volume of business needs, and the company urgently needs a more applicable and efficient software system to undertake the growing management needs of the enterprise.

02. External business information docking needs to be aligned: In terms of docking with multinational groups, the overseas system environment needs to be aligned with the Chinese system in order to achieve information transparency and automation.

Only when the "management parts" are fully upgraded can the company's business operations be ensured. Opentrons has also come into contact with various other software during the software selection process, but NetSuite's extensibility, flexibility, and globalization are the most suitable for Opentrons' current business needs. In addition, NetSuite can also develop and add functions with the growth of Opentrons and the iteration of requirements, which perfectly fits the growth path of Opentrons, and achieves long-term companionship and continuous empowerment.

In the selection of the implementer, Opentrons still adheres to the principle of prudence and strictness. After all, choosing the right implementer is half the success of the project. After multiple rounds of evaluation, Hitpoint Cloud finally won the affirmation of the Opentrons team with its outstanding professional ability and rich practice. As partners who are moving forward together, they have supported each other and successfully implemented the three phases of the project, and the cooperative relationship is still stable. In the future, Hitpoint Cloud will continue to empower Opentrons to help expand its global business footprint.

01. Standardize the business process:  improve the existing business process and business template, and promote the business to move in a more standardized direction.

02. Real-time and transparent information: ensure the transparency, accuracy and timeliness of information, and the data query is convenient and fast. It only takes a few minutes to query the data of the day.

03. Quick acquisition of financial data: realize quick export and query of financial data reports, and provide data support for leadership analysis and decision-making.

04. Personalized reports: Support the generation of customized reports according to business needs to meet the personalized management needs of different departments.

05. Powerful after-sales service: The after-sales team responds in a timely manner to problems in the process of system operation (mostly due to the improvement of business flow operations), and the problem is handled very quickly.

At the beginning of Opentrons' establishment, the founder's vision was to make an open-source, easy-to-use, and cost-effective pipetting automation solution to benefit 4 million life scientists around the world. In the future, Oracle NetSuite and Hitpoint Cloud will continue to work hand in hand with Opentrons to help optimize and manage enterprise business processes and accelerate the realization of its beautiful vision.